What we provide

We provide maintenance and support of the Learning Technologies used by members of staff. 

At present the technologies supported include:

• Connect Service

What you can expect

Our Business Analysts and Developers provide technical advice and guidance on the use of the existing business application suite.   

We can also provide a range of expertise so that, working with you, we can take the ideas for new functionality from concept into production.  

What we expect

Requests for new services or for amendments to existing services should be filtered through Academic Liaison.

Service availability

User and system level support is provided during normal working hours Monday to Friday from 9.00am to 5.00pm. However our applications and infrastructure are becoming increasingly resilient and as such, are usually operational 24 hours per day, seven days per week. You will always be advised of planned outages.

Service charges

There is no direct charge for access to the applications that are currently in place to support the Connect Service.

FAQs and related information

Further information can be accessed from the menu in the box on the right hand side of this page.

Need further help?

Please contact the IT Service Desk in the first instance.