PC support
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IT Services provide IT Services Managed PCs and offer advice and support on all aspects of this service. |
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IT Services provides a comprehensive campus wired and wireless network. It is a vital resource to the whole University community, both on and off campus. The campus network is managed on a day-to-day basis by the Data & Voice Network Services Team in IT Services. |
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Microsoft Office 2010 is provided under the terms of the Campus Agreement license to Student PCs and Staff PCs on IT Services Managed PCs. IT Services automatically deploy patches, updates and security fixes to Office 2010. As part of the Campus Agreement, this software can be installed on any University of Leicester-owned or leased PCs. |
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A calendar/diary service as part of the Microsoft Exchange 2007 email service. This service is available to all staff and students of the University and allows for scheduling appointments, booking meetings, checking free/busy times of others and sharing calendars with other people. |
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An email service based on Microsoft Exchange 2007 and an email account for use in all correspondence concerning staff and students work, research or studies at the University. |
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File storage on a central Storage Area Network (SAN) for staff and students to save files related to their work, research or study. This file store is replicated to a second location to help ensure its availability and is backed up nightly to protect it from loss. |
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The Information Security Office within IT Services works to establish, maintain and implement policies and procedures that will help to assure the availability, integrity and confidentiality of information at the University. |
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IT Services Managed PCs have access to centrally provided mandatory and optional software. The list of software in each category is controlled by the University Software Panel. IT Services negotiates and purchases licenses on behalf of this Panel. Any University member of staff can make a request to the Software Panel for the Panel to consider adding the request to these lists. |
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Anti-virus service based on a site license of Sophos. We provide a fully-configured, pre-installed version of Sophos to IT Service Managed PCs and an unconfigured version of Sophos is available to all staff and students of the University for use on PCs and Macs both on-campus and at home. |
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| A range of different methods of printing and facilities for photocopying. A charged printing service primarily aimed at students using our Student PC areas is available. For staff IT Services provide print queues for free access to local networked staff printers. We also provide a Wireless and Remote Printing Service to print via your laptop or from home which can be used by both staff and students on and off-campus. | |
| Mobile Computing | Advice and support to staff and students at the University on the use of mobile computing and the centrally provided mobile computing services. |
