What we provide

We provide advice and support to staff and students at the University on the use of mobile computing and the centrally provided computing services.

What you can expect

The Service is aimed at meeting the varying requirements of customers within the University

• University students can expect to receive general advice on how to protect their personal devices and access central computing Services.
• University IT Support Staff can expect advice and support in all aspects of mobile computing.
• University Staff can expect to receive general advice on how to protect their personal devices and access central computing Services. Staff in Departments who have opted into the fully managed service provided by IT Services can expect broad ranging support for their University mobile devices.

What we expect

The use of this service is subject to University of Leicester Information Security Policy.

We expect you to provide us with clear, concise information when requesting support for your desktop. This enables us to identify quickly what support we can offer you and help us to deliver this to you in a timely fashion. We also would like you to be available to answer any questions we may have relating to your query.

Service availability

Advice and Support services are available between the hours of 9.00am-5.00pm, Monday to Friday. Access to the University's central computing services are normally available 24/7. The service is 'at risk' during service at risk times Tuesday morning 7.00am until 9.00am and Thursday evenings 6.30pm until 10.30pm but you will receive advance notice of work during these times likely to affect this service.

Service charges

Charges for this service are not levied on individuals.

Costs to departments who opt in to the fully managed service will be negotiated prior to opt in.

FAQs and related information

Protecting Home PCs and Laptops

Wireless Network Service

Need further help?

Please contact the IT Service Desk in the first instance.