What we provide

We provide an email service based on Microsoft Exchange 2007 and an email account for use in all correspondence concerning your work, research or studies at the University of Leicester. This service is available to all staff and students of the University and allows you to send and receive email and to store your email within your quota.

What you can expect

From a campus-based Open Access PC or private client (staff PC), you would normally access your email via an email client such as Outlook 2007. From off campus you would normally access your email via Outlook Web Access.

What we expect

The use of this service is subject to University of Leicester Information Security Policy.

We expect you to ensure that any device you use to access the email service is secure, free from viruses and patched up-to-date. The easiest way to achieve this is to use a computer on our managed desktop service, CFS, where possible. We expect you to set an appropriate password and to keep your password safe to prevent unauthorised access to your account. We expect you to read and observe the University's Electronic Mail Policy with regard to your use of your University of Leicester email account.

Service availability

This service is normally available 24/7, but is only supported during working hours. The service is 'at risk' during service at risk times Tuesday morning 7.00am until 9.00am and Thursday evenings 6.30pm until 10.30pm but you will receive advance notice of work during these times likely to affect this service.

Service charges

This is a core service and there is no charge.

FAQs and related information

Further information is available from the links on the top-right of this page.

Need further help?

Please contact the IT Service Desk in the first instance.