Residential and Commercial Services Systems
What we provide
We provide maintenance, support and development of the IT applications used to operate the business processes within the Residential and Commercial Services (RACS) Division of Corporate Services.
At present the processes supported include the following:
- Application, allocation, control and financial management of student accommodation - using the PAMS application and online services
- Provision of conference services and the delivered catered service - using the Kinetics application
- Recording of catering staff time and attendance - using the TMS application
Note: The software used by the tills and for stock processing is supported directly by the supplier. Contact the Catering control office for more details (email: firstname.lastname@example.org)
What you can expect
Our Business Analysts and Developers provide operational advice and guidance on the use of the existing business application suite.
We can also provide a range of expertise so that, working with you, we can take the ideas for a new service from concept into production.
What we expect
Requests for new services; or for amendments to existing services should be directed to the Service Review Group for review and prioritisation.
User and system level support is provided during normal working hours Monday to Friday from 9.00am to 5.00pm. However our applications and infrastructure are becoming increasingly resilient and as such, are usually operational 24 hours per day, seven days per week. You will always be advised of planned maintenance.
There is no direct charge for access to the applications that are currently in place to support the Residential and Commercial Services business related processes.
Contact the IT Service Desk in the first instance.