Your IT account

Your main IT account is referred to as CFS (Central File Server). This account offers standard access to computing services, including email and file storage.

See Getting Started with CFS for advice when logging into CFS for the first time. For more detailed information about using your CFS account see Using the CFS Service.

You are not permitted to share login details or allow others to use your personal account.  Doing so contravenes the Computer Misuse Act 1990, and also compromises the security of your account.  Please see our Regulations for IT Users for more information.

Types of User

There are three main categories of user on the system, each with different access rights.  Please select one of the links below to find out more:

1. Student
2. Staff (Including Associates)
3. Visitor

Standard access available to all CFS account holders

	Email Personal email storage on the university mail server.
	Document storage Allocated quota for storing your documents.
	Athens Access to journal articles, books, databases, reference sources, statistical datasets and more, online.
	Blackboard The Virtual Learning Environment (VLE) for courses and electronic submission of work.
	Charged Printing Print on campus both in black & White and Colour. Wireless printing also available.
	Wireless Network (including Eduroam) Access the internet using the University wireless network.
	Software Loan (There are restrictions for Associates) Borrow selected software from our list of site-licensed software for use on your personal machine.

Timescale for all new requests

You must allow at least 5 working days following receipt from IT Services. 

If your request is absolutely urgent (for example - staff member starts tomorrow), please make the request online as normal but call us on x2253 quoting the reference number so that we can assess the request. 

Please note that we may not always be able to "bump" the request up the queue.

How will I be notified?

Account details will be supplied via internal mail for all new Staff/Associate CFS accounts (this is not included in the 5-day rule since IT Services are unable to influence the internal mail services), and via email for additional accounts and services.  Some requests may require longer than 5 days depending upon factors such as (for example) busy periods and information pending.