Personal tools

IT Services

You are here: University Home Offices and Services IT Services Resources Customer Services Second Line Support Software Installing CFS Software

Installing CFS Software

Available software

We provide "mandatory software" and "optional" software for users of the CFS Service. To check what is available see the Software Catalogues for CFS

Mandatory software is available on all PCs at the University
Optional software is the additional software available for installation

The catalogue for "optional software" tells you where you can find the software and also indicates if it has any restrictions on use.

The software available is regularly reviewed by the Software Panel and there is a Standard List of Supported Software.

Access to software

Some software for CFS is made available using Microsoft's Application Virtualization (App-V) program, see About Server Virtualisation. Access to this software is granted via a users CFS account and it will be streamed to their computer on demand. It will also be available from any PC that the person is logged in to.

Not all software is made available this way and the different methods of locating and accessing software on a Student PC and a Staff PC are outlined below.

Student PCs are available in the PC Areas on campus
Staff PCs are those PCs in staff offices or departments

Locating software on a Student PC

Determine where to look for the software
Finding software in the "CFS Software" menu
  • Go to Start > All Programs > CFS Software and locate the software
NOTE: If there is a Run Me First option double-click on it before you use the software.
To assist with accessibility issues there is a menu called "My Software" on Student PCs. This menu should be used if you have set a low screen resolution for the PC. It ensures that the list of software (the same as that in the "CFS Software" menu) can be viewed on the screen.
 Finding software in the "CFS Software 2" menu
  • Go to Start > All Programs > CFS Software 2 and locate the software
NOTE: If there is a Run Me First option double-click on it before you use the software.
If the software is not listed in the "CFS Software 2" menu run the "Select & Remove Software" tool from this menu. Select the software required and click on Add. When all the software has been selected click on Done. On completion the selected software will be listed in the “CFS Software 2” menu.

Locating software on a Staff PC

Determine where to look for the software
Finding software in the "CFS Software" menu
  • Go to Start > All Programs > CFS Software and locate the software
NOTE: If there is a Run Me First option double-click on it before you use the software.
If the software is not listed in the "CFS Software" menu:
  • Select Start > All Programs > Install CFS software to open the "Run Advertised Programs" window.
  •  Select the required software and click on Run

The software installation commences and several messages will keep you informed of its progress. NOTE: The installation, which can take from several seconds to 30 minutes or more, is "PC based" and must be installed again if you move to another Staff PC.

Finding software in the "CFS Software 2" menu
  • Go to Start > All Programs > CFS Software 2 and locate the software 
NOTE: If there is a Run Me First option double-click on it before you use the software.
If the software is not listed in the "CFS Software 2" menu run the "Select & Remove Software" tool from this menu. Select the software required and click on Add. When all the software has been selected click on Done. On completion the selected software will be listed in the “CFS Software 2” menu.

Removing access to software from a Staff PC

  • Go to Start > All Programs > Install CFS Software to open the "Run Advertised Programs" window.
  • Select the software you wish to remove.
  • Click on Run

A dialogue box wil be displayed that asks you if you wish to proceed.

NOTE: If you are uninstalling software in an attempt to fix a technical problem you should contact the IT Service Desk for advice.

Launching software from "CFS Software 2"

What happens when you launch software from the "CFS Software 2" menu will depend on whether the software has already been used on the computer. If it has, the virtualized software will be cached on the computer and it will open immediately and be ready to use. If it is the first time however, a progress message similar to the one below is displayed in the System Tray whilst the software is streamed to the computer.

Launching Software

When completed the software will open and be ready to use. You may find some software slow to respond the first time you start to use it, or use a new function (such as launching Help). This is because only those parts of the software required are streamed to the computer. As you use more of the software it will be streamed to the computer and the slowness will decrease.

Removing access to software from "CFS Software 2"

  • Go to Start > All Programs > CFS Software 2
  • Choose the Select & Remove Software option
  • Select the software to be removed
  • Click on Remove followed by Done

NOTE: This does NOT uninstall software, it simply removes access to it.

 

Need IT Help?

IT Service Desk
Phone: 0116 252 2253
Online: Self Service
Email: ithelp@le.ac.uk
In person: Help Zone
Hours: Service Hours
See also: IT Training


Teaching Room Help
Phone: 0116 252 2919
Email: AVS Support


Problem not resolved - still need help?

Website Feedback

If you can't find what you need, or wish to send us comments, please use our feedback form.