• What is changing and why?
• What difference will this change mean for me?
• How will I access SAP from now on?
• Delete existing shortcuts to SAP
• How do I create new shortcuts?
• I don't like the new font, what should I do?
• I don’t have a CFS account – what should I do?
• I have a Windows Security alert pop-up, what should I do?
• I have a SAP security alert pop-up – what should I do?
• When I download to EXCEL, I cannot see any data, what should I do?
• I have further questions, what should I do?
• Related links

What is changing and why?

Currently SAP is served to users on equipment that is 7 years old and at the end of its reliable life. The SAP Architecture Refresh Project, will move the SAP service on to new equipment which will provide a more responsive and reliable service laying firm foundations for the future.

The main change that you will notice is the way in which you access the application for the first time after the change, since the user ‘front-end’ is being upgraded at the same time to the latest version.

While the changes might take a little getting used to, we are confident that you should find the improvements worthwhile.

What difference will this change mean for me?

Availability

The changes took place successfully over the weekend of 21st and 22nd August 2010.

SAP users were  notified by email when it became available on Sunday morning.

Functionality

There will be no change in the functionality of any of the SAP systems. This is a hardware related change only

Access

The mechanism for accessing SAP will change; and existing desktop shortcuts will no longer work.

How will I access SAP from now on?

Start  > All Programs > CFS Software 2 > SAP Frontend > SAPLLV

Delete existing shortcuts to SAP

Existing shortcuts to SAP will no longer work. To avoid confusion, you should delete your existing shortcuts from your desktop. You can do this by right-clicking once on the shortcut and pressing the Delete key and then confirming the deletion in the following window.

Select  Delete Shortcut.

If you get the following message appear, it means you are using a shortcut that is out-of-date:

How do I create new shortcuts?

1. Select  Start  > All Programs > CFS Software 2 > SAP Frontend
2. Right click on SAPLLV, select Copy
3. Right click anywhere on the Desktop, select Paste Shortcut

I don't like the new font, what should I do?

Click Alt-F12. (You can also get to this through the Customise Local Layout icon, which is on the right hand side at the top of the screen

1. Select Options

2. Select Font Settings

3. Click on the button on the right of the Fixed Width Font Settings and you will get the following dialog box.

4. Select the font you want to use.

Note: the closest to the ‘old’ standard SAP look and feel is Ariel Monospaced, Font style = regular, Size = 9

5. Select OK then Apply

I don’t have a CFS account – what should I do?

We are aware that there are a few SAP users who do not have a CFS account. If you are one of these users please contact the IT Service Desk, tel: 0116 252 2253 or email: ithelp@le.ac.uk.

I have a Windows Security alert pop-up, what should I do?

The first time you print from the new application you will get a warning message like this:

Click in the box that says For this program, don’t show this message again; and press OK

I have a SAP security alert pop-up – what should I do?

When you do the first download to EXCEL following the changes, you may get the following pop-up appear:

 Select the Always allow option.

When I download to Excel, I cannot see any data, what should I do?

1. Start Excel in order to change the default options
   
2. From the Office button in the top left select the Excel Options button at the bottom of the menu
   
3. Select the Trust Centre options
4. Select Trust Centre Settings
5. Select Macro Settings
6. Select Disable all macros with notification
7. Select Trust access to the VBA project object model

I have further questions, what should I do?

In the unlikely event that something unusual happens when you start SAP or you have any further questions please contact the IT Service Desk, tel: 0116 252 2253 or email: ithelp@le.ac.uk

For the first few days, please contact us if you have any problems with SAP – even if you think it may be a trivial request

Related links

http://www2.le.ac.uk/offices/itservices/about/news/sap-21-08-10