Choose a secure password
Your password must:
- be a minimum of eight characters long
- contain characters from three of the following four categories:
- UK English uppercase (A – Z)
- UK English lowercase (a – z)
- Numbers (0 – 9)
- One or some of the non-alphabetic characters (for example !, $, #, %)
Passwords you cannot use:
- Your username: Passwords must not contain your username, or more than two consecutive characters from your full name (if your name is "John Smith" then your password cannot contain "joh" or "ith"; however it could contain "jo" or "th").
- Previous passwords: You cannot reuse a previous password – the system will compare your new password with passwords you have used before
- Personal Information: Do not use personal information that someone else is likely to guess - for example family members' names or your phone number.
- Easily identifiable passwords: Do not use passwords that are easy to identify when you type them in, such as sequences or repeated characters like 1234, 2222, abcd or adjacent keyboard letters like qwerty.
- Incompatible non-alphabetic characters: Some non-alphabetic characters are not recognised by the password creating system and therefore cannot be used in your password (for example £, €, “, È, Ü, ß)
There are similar rules in place for passwords on other systems that we provide, although due to technical limitations they are not identical to the above.