Problem Steps recorder

Problem Steps RecorderThe Problem Steps Recorder will allow you to capture a record of the problems which can be emailed to the IT Service Desk.

This tool allows you to:

  • Record the steps you take and any error message
  • Add comment to problem steps, so that the member of staff dealing with your request can understand more about your issue
  • Email this to ithelp@le.ac.uk to supplement your request for help

How to use

 

The best way of getting help is to phone the IT service Desk on 2253.

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