I’ve received an 'Undeliverable’ email notification, what does this mean?

You will receive an 'Undeliverable’ email notification if you send an email to a University email account that is disabled or has been deleted. This may occur because the recipient has left the University.

What does an 'Undeliverable’ email notification look like?

The error message will state “Sorry, this address no longer exists”, which means that it is not possible to find the email address that you were intending to send to.

Address not found

What do I need to do?

You may need to contact the department where the member of staff or student is based, to understand whether they have left the University or other circumstances.

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