Beware of phishing emails

Staff and students have recently received spam and phishing emails. You should not click on the link within these emails. We offer some tips for how to spot a legitimate email from the University.

Example emails

The following phishing emails are examples of those that are being sent to staff and students. These are not from the University of Leicester so you should not click on the link in these emails. It is safe to delete the messages.

Subject: ITS Help-desk

Dear Staff/Employees,

We are migrating all email accounts into Outlook Web App 2017 and as such all active Account Holder are to verify and Log in for the upgrade and migration to take effect now. This is done to improve the security and efficiency due to recent spam mails received.

Click Upgrade Account to migrate and block further Spam mails.

Best Regards,
ITS Help-desk
Office of Information Technology Services (ITS)


IT Service Help Desk

To All Employees\Staff,

Take note of this important update that our new web mail has been improved with a new messaging system from Owa/outlook which also include faster usage on email, shared calendar,web-documents and the new 2017 anti-spam version.

Kindly use the link below to complete your 2017 Outlook Webmail User authentication form. CLICK on Outlook Web Access to update immediately.

IT Service Desk Support


Validate Email Account

Screenshots for scam emails 1


Migrate to The new Outlook Web app

Screenshot for scam emails 2

How can I tell if an email is from the University?

These are some of the ways to check whether an email is from the University:

  1. Does the email come from a member of staff or a department in the University?
    • Check whether the email address ends with or
    • Read the signature of the email, is it someone you recognise?
  2. What does the message say and how well is it written? Bogus emails often include:
    • Sentences that don’t make sense
    • Misspelled words or poor use of grammar
    • Lots of unnecessary styling e.g. overuse of italics and bold
    • Overuse of CAPITAL LETTERS
  3. If an email includes a link, hover over it and look at the address to see if it is a University website address ending with

Also in some cases;

  1. Is the email addressed to you personally?
  2. Is the email branded with University logo and identity?

Your password

Your password is private to you and you should never share it. IT Services and the wider University will never ask you to provide your password in an email or other communication.

Need help?

Contact the IT Service Desk on 0116 252 2253 or via email at Please make urgent queries by telephone.

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