Service Support Office

Purpose: ‘Give me the support I need to make it happen’
Experts on: Planning; Knowing what resources are available; Knowing how to get support from finance, estates, HR and other service providers in the University
Process managers for: Project, programme and portfolio management; Finance management

The Service Support Office reports to the Deputy Director, Systems Design and Development.
The team provides all of the supporting functions necessary for IT Services to be effective. There are two main focus areas:

1. The team is responsible for managing the portfolio of current projects and ensuring that the transition of new developments into live service is smooth and effective. Where projects are interdependent the team manages them as a programme. The team maintains oversight of resourcing levels in IT Services and resolves conflicts as necessary.
2. The team provides administrative support for finance related processes (budgeting, accounting, purchasing and expenses), HR related processes (recruitment, training and absence management) and ensures that accommodation remains fit for purpose. The team also provides administrative support for the various University decision making bodies which provide IT governance.

Meet the team

Manager		David Carter
Senior Project Manager		Nick Adkins
Senior Project Manager		Jackie Hutchison
Senior Project Manager		Niall Mullarkey
Senior Project Manager		Alan Pickard
Portfolio and Project Support Analyst		Julie Wetherall
Senior Project Manager		Nichola Wilson