IT Operations

Purpose: ‘Keep the IT infrastructure running well’
Expert on: Diagnosis of problem root causes, large scale systems management, event management, access control, security management
Process managers for: Change, release and problem management

The IT Operations team reports to the Deputy Director IT, Service Delivery.

The team:

• Is responsible for all the daily operations, preventative maintenance, upgrades, reactive support and developments necessary to manage the IT Infrastructure and major business applications. It safeguards the stability of the entire production environment across four Data Centres and a distributed network spanning the University campus. Where applications are externally hosted, it is responsible for the daily management of the appropriate external supplier.
• Play a key role in projects which will upgrade, enhance or otherwise impact the infrastructure, ensuring that systems are designed to be manageable, secure, robust and supportable, and can be smoothly transitioned into operation.
• Sits at the heart of the service. It works closely with the Service Desk to enhance the first time fix rate as far as possible and provides second and third line support for issues that take longer to resolve. The team works extremely closely with members of several other teams, particularly those in Infrastructure Services, Messaging and Collaboration Services, and Application Services and is knowledgeable across the full range of technologies, systems and applications managed by IT Services. This includes data and voice networking, firewalls, servers (LINUX and Windows), storage and backup, High Performance Computing, the managed Windows environment (AD, Exchange, FIM etc.), unified communications platforms, the Virtual Learning Environment, Web Content Management and the major corporate information systems. It retains specialists in all of these areas.

Meet the team

Manager		David Anthony
Systems Administrator		Jaspal Bargota
Systems Administrator		Saleha Begum
Senior Support Engineer		Robert Dickens
Application Support Analyst		Farrah Flintham
Application Support Analyst		Stuart Gibson
Voice Services Specialist		Maxine Gunning
Network Specialist		Chris Hayes
Senior Application Support Analyst		Zuneid Jakhura
Senior Support Engineer		Jugjit Kairo
Network Specialist		Nik Mitev
Application Support Analyst		Andrew Molloy
Change and Release Manager		Jon Morley
Information Security Manager		Carl Nelson
Senior Application Support Analyst		Raj Patel
Software Manager		Sue Preston
Systems Administrator		Neil Taylor
Acting Application Support Analyst		Daz White