IT Operations

Purpose: ‘Keep the IT infrastructure running well’
Expert on: Diagnosis of problem root causes, large scale systems management, event management, access control, security management
Process managers for: Software licenses, Change management, Release management and Problem management

The IT Operations Manager reports to the Deputy Director of Service Delivery.

The team:

  • Is responsible for all the daily operations, preventative maintenance, upgrades, reactive support and developments necessary to manage the IT Infrastructure and major business applications. It safeguards the stability of the entire production environment across four Data Centres and a distributed network spanning the University campus. Where applications are externally hosted, it is responsible for the daily management of the appropriate external supplier.
  • Play a key role in projects which will upgrade, enhance or otherwise impact the infrastructure, ensuring that systems are designed to be manageable, secure, robust and supportable, and can be smoothly transitioned into operation.
  • Sits at the heart of the service. It works closely with the Service Desk to enhance the first time fix rate as far as possible and provides second and third line support for issues that take longer to resolve. The team works extremely closely with members of several other teams, particularly those in Infrastructure Services, Messaging and Collaboration Services, and Application Services and is knowledgeable across the full range of technologies, systems and applications managed by IT Services. This includes data and voice networking, firewalls, servers (LINUX and Windows), storage and backup, High Performance Computing, the managed Windows environment (AD, Exchange, FIM etc.), unified communications platforms, the Virtual Learning Environment, Web Content Management and the major corporate information systems. It retains specialists in all of these areas.

Meet the team

David Anthony Ian Dickens

IT Operations Manager


Voice Services

Rob Anderson Rob Anderson

Voice Services Manager


Maxine GunningMaxine Gunning

Voice Services Specialist


Jugjit Kairo Jugjit Kairo

Senior Support Engineer


Change and Release

Raj Patel

Shailet Patel

Change and Release Manager


Infrastructure Support

Sue Preston

Rakesh Sahins

Infrastructure Support Lead

Robert Dickens Robert Dickens

Senior Support Engineer


Chris Hayes Chris Hayes

Network Specialist


 Paul Measom

Paul Measom

Support Engineer


Application Support

Andrew Molloy

Anthony Ludlow

Application Support Lead

Zuneid Jakhura

Ajay Mittal

Application Support Analyst (Databases)

Andrew Molloy Andrew Molloy

Application Support Analyst


Feroza BodhaniyaFeroza Bodhaniya

Application Support Analyst

Christian SemmensChristian Semmens

Application Support Analyst (Linux & HPC)

Female silhouette

Hazel Smith

Application Support Analyst (Linux & Web)

Karl Sears

Karl Sears

 Application Support Analyst

Raj Patel Raj Patel

Senior Application Support Analyst


Share this page: