IT Operations

Purpose: ‘Keep the IT infrastructure running well’
Expert on: Diagnosis of problem root causes, large scale systems management, event management, access control, security management
Process managers for: Software licenses, Change management, Release management and Problem management

The IT Operations team reports to the Deputy Director IT, Service Delivery.

The team:

  • Is responsible for all the daily operations, preventative maintenance, upgrades, reactive support and developments necessary to manage the IT Infrastructure and major business applications. It safeguards the stability of the entire production environment across four Data Centres and a distributed network spanning the University campus. Where applications are externally hosted, it is responsible for the daily management of the appropriate external supplier.
  • Play a key role in projects which will upgrade, enhance or otherwise impact the infrastructure, ensuring that systems are designed to be manageable, secure, robust and supportable, and can be smoothly transitioned into operation.
  • Sits at the heart of the service. It works closely with the Service Desk to enhance the first time fix rate as far as possible and provides second and third line support for issues that take longer to resolve. The team works extremely closely with members of several other teams, particularly those in Infrastructure Services, Messaging and Collaboration Services, and Application Services and is knowledgeable across the full range of technologies, systems and applications managed by IT Services. This includes data and voice networking, firewalls, servers (LINUX and Windows), storage and backup, High Performance Computing, the managed Windows environment (AD, Exchange, FIM etc.), unified communications platforms, the Virtual Learning Environment, Web Content Management and the major corporate information systems. It retains specialists in all of these areas.

Meet the team

David Anthony David Anthony

Manager


Andrew Molloy

Abdul Haque Mohammed

Lead Infrastructure Analyst (Efficiency)


Abdul Haque Mohammed

Sarfaraz Jasat

Service Delivery Co-ordinator

 

Change and Release

Raj Patel

Shailet Patel

Change and Release Manager

 

Software

Sue Preston

Sue Preston

Software Manager


Infrastructure Support

Sue Preston

Rakesh Sahins

Infrastructure Support Lead

Saleha Begum Saleha Begum

Systems Administrator

Robert Dickens Robert Dickens

Senior Support Engineer

Chris Hayes Chris Hayes

Network Specialist

Jugjit Kairo Jugjit Kairo

Senior Support Engineer

 Paul Measom

Paul Measom

Support Engineer

Nik MitevNik Mitev

Network Specialist

Neil Taylor

Neil Taylor

Systems Administrator


Application Support

Andrew Molloy

Anthony Ludlow

Application Support Lead


Andrew Molloy

Anam Fayyaz

Application Support Analyst (Learning & Teaching) - seconded from the IT Service Desk

Maxine GunningMaxine Gunning

Voice Services Specialist

Zuneid Jakhura

Zuneid Jakhura

Senior Application Support Analyst

Zuneid Jakhura

Ajay Mittal

Application Support Analyst (Databases)

Andrew Molloy Andrew Molloy

Application Support Analyst

Raj Patel Raj Patel

Senior Application Support Analyst

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