IT Service Desk
The Service Desk reports to the Manager, Customer Service Operations.
The team provides a single point of contact for customers and is responsible for incident management and service request fulfilment. It is the face of IT Services and plays a vital role in establishing and maintaining its excellent reputation for good customer service.
Meet the team
| Manager |  |
Jenna Shaw |
| Service Desk Analyst |  |
Tara Agravat |
| Switchboard Operator |
 |
Linda Blackwell |
| Service Desk Analyst |  |
Freya Brooks |
| Switchboard Operator |
 |
Susan Goodall |
| Service Desk Analyst |  |
Angela Jalota |
| Service Desk Analyst |
 |
James Mostyn |
| Service Desk Analyst |  |
Rachana Nakarmi |
| Service Desk Analyst |  |
Vinny Patel |
| Service Desk Analyst |
 |
Karl Sears |
| Senior Switchboard Operator |
|
Sheila Szerszynski |
| Service Desk Analyst |  |
Duncan Simpson |
| Service Desk Analyst |
 |
Ross Taylor |
| Senior Switchboard Operator |
 |
Feroza Thali |
