What

There will be two brief interruptions to the University email service (Microsoft Exchange / Outlook).

Why

We need to install some important updates to the University email service over the coming weeks and this is part of that work.

Who

Approximately one third of email users will be impacted by this work. We cannot be specific about which users will be affected - however if you are impacted on the 18 February then you will not be affected by the later interruptions (which will be announced separately).

When

The interruptions to service will take place on Thursday 16 February. The first will be at 11am for approximately 5 minutes and the second will be at 1pm for approximately 30 seconds.

What do I need to do?

If you are using Microsoft Outlook, you may notice it reports it has lost connection to the service - once the interruption has ended it will automatically reconnect.

If you are using other forms of access (Outlook Web Access, IMAP) then we would recommend you avoid using them for the short periods indicated above so as not to risk losing any work.

I have further questions, what should I do?

Please contact the IT Service Desk on (0116) 252 2253 (extension 2253 internally) or by email to ithelp@le.ac.uk.