Updated: Issue with some Reflect lecture capture recordings

Following an issue which is affecting staff when they attempt to make a manual lecture capture recordings, a workaround is planned. Automatic recordings should not be affected and proceed as normal.

The workaround is to revert back to version 5.1 of Panopto from 3.00pm today, 7 February 2017. You will only notice the change when the PC is restarted. The teaching room PCs should all be ready for your teaching from tomorrow, 8 February 2017, as they restart overnight.

This version has been tested and resolves the issues with the manual recorder. It is recognised that this might reintroduce some issues that were experience previously. See the known issues for more information. These are have a lesser impact than the problems experienced with the manual recorder currently.

Login with BlackboardIf you are using a manual recording you will need to select Sign in with Blackboard before you login using the Blackboard login page.

We are still working with the Supplier, Panopto on a more longterm solution.

If you have any issues that immediate affects your teaching you can ring 2919 for assistance. If you have a question contact IT Service desk.

 

 


We are aware of an issue which is affecting staff when they attempt to make a manual lecture capture recording. You may not be able to open Panopto or have difficulty using the program for a manual recording. We understand that automatic recordings are not affected and are proceeding as normal.

6 February 2016

We are continuing to work with Panopto to resolve the issue which affects manual lecture capture recording. It is anticipated that a way forward will be provided in the next few days.

4.04pm 27 January 2017

We are aware of an issue which is affecting staff when they attempt to make a manual recording. You may not be able to open Panopto or have difficulty using the program for a manual recording. We understand that automatic recordings are not affected and are proceeding as normal.

This issue is being investigated by IT Services and has been raised at the highest priority possible with the supplier Panopto. Investigations are ongoing and Panopto are working closely with us to resolve the issues.

More information will be provided here as it is known.

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