News

Reflect Lecture Capture - unavailable Saturday 10 June 9pm-12am
Panopto, the Reflect lecture capture software, will be upgraded on Saturday 10 June between 9.00pm-12.00am. Lecture Capture will be unavailable during this time.
IT Service Desk staff meeting - Friday 2 June 2017 3.30pm - 4.30pm
A staff meeting is held every other Friday afternoon for an hour. You will not be able to contact the IT Service Desk during this time.
University response to global cyber attack
As reported in the national media a large number of organisations globally suffered a ransomware attack on Friday. This attack was focused on vulnerabilities in the Windows operating system.
University PC update schedule
A minor update is required to most University PCs over the next few months. During the update your screen may go blank or your icons may disappear temporarily. You may need to restart following any updates on a laptop. See the schedule for when your computer is due to be updated.
Issues affecting the delivery of emails to IT Help
We are currently investigating an issue that is causing some staff and students to receive undeliverable messages when sending an email to the IT Service Desk via ithelp@leicester.ac.uk. This is being dealt with as a high priority and we are working to resolve this issue as soon as possible.
Updated: Issue with some Reflect lecture capture recordings
Following an issue which is affecting staff when they attempt to make a manual lecture capture recordings, a workaround is planned. Automatic recordings should not be affected and proceed as normal.
Do not download ‘OneClass’ Chrome Extension
The University have been made aware of a phishing email telling students and staff to download Google Chrome extension OneClass which steals their usernames and passwords. This extension is not supported by Blackboard or the University of Leicester. You should not install this extension.
Apple product delivery delays
The University has recently experienced delays whilst ordering Apple products from the selected supplier. IT Services and the Procurement Unit have now selected another reseller.
Network Maintenance throughout February and March
Important maintenance is required to the University network which began on Tuesday 14 February 2017 and will continue throughout February and March. You may notice brief interruptions to the network and wifi (e.g. access to the Internet) during 7.00am and 9.00am in University buildings on Tuesday mornings.
News from IT Services
Here you will find all the latest news from IT Services. It includes information on maintenance and current problems.
Archive
Login with your University IT account to access the News Archive

Share this page:

Need IT Help?

IT Service Desk

Report an issue or make a request

Online:

In person:

Opening hours:
Mon - Fri 8.30am - 5.00pm

Phone:
0116 252 2253
Chat:

 

Teaching room help

Instant help:
0116 252 2919
Borrow: