Our complaints procedure
You may be unhappy with the way we are currently handling a support request for you - perhaps it is taking too long to resolve or you feel we have misunderstood your requirements.
If this is the case then please let us know - it may help us resolve not only your issue but also prevent others from experiencing it in the future.
We will act on your complaint
We do not view complaints as negative they often highlight an opportunity to improve a service we provide or the way we work. Please tell us if you feel we have made a mistake or responded in an unsatisfactory or unacceptable way.
Even if you feel you have a concern rather than a ‘complaint’, we would still like to know about it – your feedback may help us to improve something we would otherwise miss.
How to contact us
If you need to escalate or complain about the way we have handled a support request you have raised, contact our IT Customer Service Operations manager Chris Tilbury by email email@example.com or phone 0116 229 7284.
If Chris is unable to help resolve your complaint, he will escalate it to a member of the Partnering team for your college/division. Or, if you need to complain about an issue unrelated to a Support Request, you can contact a member of the Partnering team directly:
|Telephone||0116 229 7976|
|Mobile||07795 046 278|
College of Arts, Humanities and Law
College of Social Science
|Telephone||0116 229 7958|
|Mobile||0777 197 8043|
College of Science and Engineering
College of Medicine, Biological Sciences and Psychology
|Telephone||0116 229 7761|
Take your complaint further
If you have complained and are still unhappy with our response, you can escalate your complaint to Liz Bailey, Assistant Director, Service Delivery in IT Services by email firstname.lastname@example.org or phone 0116 229 7982.