IT Services has a three layered decision making model to ensure that it develops services that align well with the University's needs.  At the top is the Information and Communications Technology Committee, chaired by the Pro Vice Chancellor (PVC)  for IT, Professor Martin Barstow, which approves the overall strategic direction and policy.

The IT Portfolio Board (ITPB) sits in the middle layer and implements the strategy by approving and directing projects.

A number of IT Service Management Groups monitor the services delivered day to day in each area.

See Governance of ITS - How decisions get made for a full description of how we try to ensure that we listen and make the right decisions in IT Services.