The teams in Customer Services

Academic Liaison

Academic Liaison are committed to working closely with all Colleges, Departments, Support Services and University Administration to ensure that we are providing you with the IT services and support that you need to achieve your Administration, Student Recruitment, Marketing, Learning, Teaching and Research aims and objectives.

Audio Visual Services

AVS provide facilities and expertise to support the varied presentation needs of the University for teaching, research, student activities and University promotion. Our services include the provision of presentation equipment in teaching rooms, technical support and advice, equipment evaluation and training, audio visual equipment loan, conference support, purchasing advice, digital signage, video conferencing, radio interviews, TV/Radio off-air recordings and equipment maintenance. We are also actively involved in permanent AV equipment installations, both in central and departmental rooms.

IT Service Desk

The IT Service Desk provides an initial point of contact for all customers of IT Services seeking support and advice. You can contact the desk via a number of different routes - telephone, in person and email - to raise questions and requests initially and also to find out the status of any outstanding requests.

Project Support Office

The Project Support Office aims to be a centre of best practice by developing and maintaining consistent standards (such as PRINCE2) for project planning, reporting and control across all projects and programmes in the IT Services project portfolio.

Second Line Support

The Second Line Support team provide broad ranging technical support to users of the central computing services. Our main roles are:

• The management and support of Student PC areas
• The provision of a fully managed desktop support service for departments wishing to opt in to this approach
• The provision of high level technical support for escalated incidents, support requests and enquires

Training & Communications

The purpose of the Training and Communications team is to:

• support and develop the University’s staff and students in their effective use of current and future technologies
• promote IT services

The team provides training and communications guidance to other teams within IT Services in order to fulfil these aims.