IT Service Desk
The IT Service Desk will be your first point of contact for any problems with your computer, programs or desk phone. It is available to any staff or student at the University.
Get Help
- Phone: 0116 252 2253
- Email: ithelp@le.ac.uk
Opening Hours
| Monday - Friday | 8.30am - 5.00pm* UK time |
The best way of contacting the IT Service Desk is by phone on 0116 252 2253. You can contact IT Services outside of these hours by email to ithelp@le.ac.uk or using the Self Service system and we will be in touch as soon as possible on the next working day. Over 60% of calls are resolved straight away over the phone.
*Staff meetings are held every other Friday from 3.30-4.30pm. The IT Service Desk will reopen at 4.30pm.
Maintenance Times
During these times, services may be unavailable or liable to interruption and you should not rely on them for any critical work.
University systems
Some services (like staff email, files and corporate systems) may not be available on:
| Tuesday | 7.00am - 9.00am UK time |
| Thursday | 6.30pm - 10.30pm UK time |
IT Services regularly need to carry out essential maintenance work to ensure that services continue to work reliably and securely. In order to minimise inconvenience to staff and students, we undertake this maintenance during these maintenance times which are outside the normal working day.
Blackboard
| Friday |
1am - 5am UK time |
Regular Announcements
A Weekly News email is sent to your Departmental IT Contact with details of any planned disruptions and they should forward this to staff in their department.
IT Services News is also announced through the IT Services website and on Twitter.
Postal Address
Post for the IT Service Desk can be addressed to:
IT Service Desk
IT Services
University of Leicester
Leicester
LE1 7RH
