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How can I...
- Phone the IT Service Desk on 0116 252 2253
- Use the Self Service portal which lists your current help requests
- Visit the Help Zone in the Library
- Reply to the email which you received when you raised the help request
Add printers on my University PC if they are missing (students)?
If you can’t see the printers when you go to File > Print on your University PC then you can run the printer setup wizard to install them automatically.
View thumbnails of pictures?
On a Windows 7 University PC You will no longer be able to see thumbnails of images on network drives such as the shared departmental X: drive and your personal Z: drive.
Customise the quick access toolbar?
The quick access toolbar appears above the File and Home tab. It can be customised and buttons can be added to it. See quick access toolbar for a video and article on how to use and customise the quick access toolbar.
Add a folder as a favourite?
See manage your files and folders for instructions on how to add a folder to favourites.
Change my desktop theme?
You can change the appearance of your desktop using themes. See the desktop and themes section for instructions for how to change your theme.
Add gadgets to my desktop?
Gadgets, such as a clock or the weather, can be placed anywhere on your desktop. See accessories for instructions for adding gadgets.
Navigate through files and folders?
See navigate through files and folders for information on how to view you Z:\ My Documents folder, shared departmental X: drive and navigate through folders using the address bar.
Pin programs I use to the Start Menu?
See the start menu and programs section for instructions on how to pin programs you regularly use to the start menu.
Take better notes in lectures and meetings?
Microsoft provide OneNote 2010 a program dedicated to note-taking, which is included in most versions of Microsoft Office. It features significant advantages over Word in both recording and organising your notes. Find out more about OneNote....
Send an email to lots of people?
You can request an Email Mailing List so that you can add and maintain a list of individuals you want to send to.
Share files with other people?
Staff can use the Departmental shared X: drive, if the person(s) you are sending to is within the University.
Alternatively, if you are working on a research project you may want to use Filedrop to share files with external collaborators.
In some cases it is necessary to send an email with an attachment. You may wish to compress your files beforehand, to combine them and make the attachment smaller.
Undock my laptop?
Some computers have an eject button on the docking station. Pressing the eject button instead of following this procedure also undocks the laptop. For more information, see the documentation provided with your docking station.
Install a program?
See the Programs section for descriptions of all the programs we provide. You can browse for your desired program using the Program Installer.
Add a printer (staff)?
Check the status of calls to the IT Service Desk?
If you have contacted IT Services with an issue or question you can check the status of your request you can:
