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26. My online payment has failed. What should I do?

The majority of debit/credit card transactions that fail or are not authorised do so because of security restrictions placed on the card by the card issuer. If your attempt to make a payment has failed you should contact your card issuer directly and advise them that you wish to make a payment to the University of Leicester using the University’s e-pay online payment facility. You should inform them of the amount of the payment and request that they temporarily remove any security restrictions on your card. If appropriate, you should also confirm with them that you are allowed to make international payments.

If the e-pay system has given you an error message stating “Student details not valid” you should contact the Cashiers Office for further advice as follows:

Email: cashiers@le.ac.uk

Telephone: +44 (0)116 252 2393 (Undergraduate enquiries)

Telephone: +44 (0)116 252 2367 (Postgraduate enquiries)

 

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Contact Us

The Cashier's Office is your main point of contact for information about tuition fees.

For Campus-based Students we can be contacted as follows:

E: cashiers@le.ac.uk

T: +44 (0)116 252 2393 (Undergraduate enquiries) 
+44 (0)116 252 2367 (Postgraduate enquiries)

F: +44 (0)116 252 5661

Postal Address:

Cashier's Office
Fielding Johnson Building
University of Leicester,
University Road,
Leicester, LE1 7RH

Alternatively, you can visit the Cashier's section in person. The office is located at the rear of the Fielding Johnson Building, opposite the entrance to the Fielding Johnson South Wing

The Cashier's Office is open: 9:00 am - 4:30 pm, Monday to Friday