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Our practice quality standards

We aim to provide you with the highest quality of health care services through the Primary Health Care Team at our health centre.

We Aim To:

  • Treat you confidentially, with courtesy and respect
  • Have respect for your privacy, dignity and religious and cultural beliefs
  • Keep you informed of the services we offer and any appropriate
  • information that effects your health and treatment
  • Run surgeries and clinics on time.  Delays can happen, for example because of emergencies.  We are sorry if you are kept waiting.
  • Offer you an urgent/emergency appointment with a doctor on the day you request it if you feel your condition warrants it
  • Offer you a routine appointment with a doctor of your choice, normally within 3 working days, provided the doctor is not absent
  • Provide a home visit if your illness means that it will be impossible for you to attend the surgery
  • Have your repeat prescriptions ready for collection during the afternoon of the weekday after the request is handed in.  There may be a delay if you have not attended for a review when requested by the doctor or nurse

How You Can Help Us
Please:

  • Keep the appointment you have made, or cancel it well in advance to allow other people to be seen sooner
  • Only ask for an urgent appointment for problems that cannot wait.  This way doctors can deal with urgent problems as soon as possible
  • Think ahead if you are taking regular medication and remember to request a repeat prescription in good time.  If you will need to see the doctor in a few weeks - do book in advance, leaving more 'same day' appointments for problems that can't wait
  • When the surgery is closed, only call the doctor in the case of a medical emergency
  • Note that individual appointments are for one patient and one medical problem only.  If you feel you may need a longer appointment, please tell reception staff
  • Always listen to and follow the advice you are given by our doctors or nurses.  If you are unsure about anything, please ask the doctor or nurse
  • Treat our staff with the same courtesy and respect you would expect for yourself.
Contact Details

Freemen's Cottages,
161 Welford Road,
LEICESTER
LE2 6BF
TELEPHONE: 0844 815 1105
FAX: 0116 254 9518

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Opening Hours

Term Time
Monday to Thursday
8.30am until 6.00pm

Friday
8.30am until 5.00pm

Vacation Time
Monday to Friday
8.30am until 5.00pm

Closed for lunch the last
Thursday of every month
1.00pm until 2.00pm Term
Time only

Wheelchair Users

The consulting room doors are quite narrow and do not allow entry with some wheelchairs.

There are steep steps to a small number of consulting rooms. When booking an appointment please ask to see someone in a room before the steps.

The nearest wheelchair accessible toilet is in the student counselling building, next door to the health centre. Please be aware that this building is sometimes closed and unavailable.