About the service which maintains all our buildings, including the compliance and BMS services.

To report a fault please phone 2319 or 5851 - telephone calls are prioritised but if you do wish to email us please use - Please also see maintenance fault reporting

main_cherrypicker.jpgAbout us

The maintenance team are responsible for keeping the University's buildings, compliant with statutory regulations and "fit for purpose".  In order to do this we run a planned works programme, manage service contracts for major equipment (air conditioning units, chillers, fire alarms, lifts) and provide a repairs service for all faults.  We also monitor and maintain safe temperatures in buildings using our BMS system.

New works

All new works should be requested using the on-line Project Request Form.  Please read the guidance on the Requests for New Works page before completing the form.

What you can expect from us

We will:

  • Undertake reactive maintenance/repairs and make every effort to meet target response times.
  • Provide a Helpdesk service from 08.30 to 17:00 hours on working days (Monday-Friday excluding bank holidays).
  • Provide emergency call-out 24/7 for 52 weeks of the year.
  • Liaise with customers within the appropriate area prior to undertaking any work.
  • Notify the customer of the expected response date if the assigned time-scale cannot be met.
  • Inform the customer, that the repair has been resolved or assessed, indicating what action is planned if the latter.
  • Monitor the quality of work and take corrective action when necessary.

What we need you to do

  • Report all reactive maintenance queries to the Helpdesk.
  • Report all emergencies (Priority 1) as soon as discovered to the Helpdesk by telephone, 2319. For out-of-hours emergencies telephone 2023.
  • Nominate Departmental Contact Offices (DCOs) and telephone numbers; these must be accessible during normal working hours. NB where a department occupies more than one building, there should be a DCO for each building.
  • Inform the Estates Office of when the area will be accessible for work to be carried out.
  • Co-operate with Estates Staff and Contractors in situations where disruption is inevitable.

Service availability

The help desk is available from 8:30 a.m. to 4:30p.m. An emergency call out service is available 24 hours a day, 365 days a year.

Service charges

There is no direct charge for the repairs and planned maintenance services to academic and corporate service departments.   Requests for additional work, e.g. putting up shelves/notice-boards, painting and decorating which is not part of the planned maintenance programme should be discussed with the team as requests over a certain cost will be seen as minor works.

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Contact Numbers

Maintenance Fault Reporting
0116 252 2319

Security (24/7)
0116 252 2023

Car Parking Office
0116 252 2546

General Enquiries

0116 252 2504

Emergency Number
0116 252 2888 (emergencies only)

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