About the service which maintains all our buildings, including the compliance and BMS services.

To report a fault please phone 2319 or 5851 - telephone calls are prioritised but if you do wish to email us please use . For further information please visit the maintenance fault reporting page.

main_cherrypicker.jpgAbout us

The maintenance team are responsible for keeping the University's buildings, compliant with statutory regulations and "fit for purpose".  Our Planned Maintenance Team run a planned works programme and manage service contracts for major equipment (air conditioning units, chillers, fire alarms, lifts).   The team also has a Building Management Systems (BMS) Team who monitor and maintain safe temperatures in buildings using our BMS system. Our Reactive Team provide a repairs service for all faults and undertake small new works jobs.  See the maintenance fault reporting page to find out how to contact them.

Our Planned Maintenance Team are proud to be hosting the 39thMMC (Maintenance Managers Conference) please go to our web page to find out more.

New works

All new works should be requested using the on-line Project Request Form.  Please read the guidance on the Requests for New Works page before completing the form.

What you can expect from us

We will:

  • Undertake reactive maintenance/repairs and make every effort to meet target response times.
  • Provide a Helpdesk service from 08.30 to 17:00 hours on working days (Monday-Friday excluding bank holidays).
  • Provide emergency call-out 24/7 for 52 weeks of the year.
  • Liaise with customers within the appropriate area prior to undertaking any work.
  • Notify the customer of the expected response date if the assigned time-scale cannot be met.
  • Inform the customer, that the repair has been resolved or assessed, indicating what action is planned if the latter.
  • Monitor the quality of work and take corrective action when necessary.

What we need you to do

  • Report all reactive maintenance queries to the Helpdesk.
  • Report all emergencies (Priority 1) as soon as discovered to the Helpdesk by telephone, 2319. For out-of-hours emergencies telephone 2023.
  • Nominate Departmental Contact Offices (DCOs) and telephone numbers; these must be accessible during normal working hours. NB where a department occupies more than one building, there should be a DCO for each building.
  • Inform the Estates Office of when the area will be accessible for work to be carried out.
  • Co-operate with Estates Staff and Contractors in situations where disruption is inevitable.

Service availability

The help desk is available from 8:30 a.m. to 4:30p.m. An emergency call out service is available 24 hours a day, 365 days a year.

Service charges

There is no direct charge for the repairs and planned maintenance services to academic and corporate service departments.   Requests for additional work, e.g. putting up shelves/notice-boards, painting and decorating which is not part of the planned maintenance programme should be discussed with the team as requests over a certain cost will be seen as minor works.

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Contact Details

Security (24/7)
0116 252 2023

Maintenance Fault Reporting
0116 252 2319


Car Parking Office
0116 252 2546



Contact a porter

General Enquiries
0116 229 7904

Emergency Number

0116 252 2888 (emergencies only)

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