Customer Charter

The Estates Customer Charter is our promise to you to provide a professional and responsive service.

The Estates and Facilities Management Division will endeavour to:

  • Be responsive, professional and efficient
  • Create and maintain an environment which is conducive to learning, teaching and research
  • Monitor performance against the published Service Level Statements
  • Welcome your suggestions and comments
  • Deal promptly and appropriately with complaints

To help us achieve this we ask you to:

  • Treat the grounds, buildings and interiors with respect
  • Report faults and problems as quickly as possible
  • Be honest with your feedback


Issued August 2011

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