Customer Charter
The Estates and Facilities Management Division will endeavour to:
- Be responsive, professional and efficient
- Create and maintain an environment which is conducive to learning, teaching and research
- Monitor performance against the published Service Level Statements
- Welcome your suggestions and comments
- Deal promptly and appropriately with complaints
To help us achieve this we ask you to:
- Treat the grounds, buildings and interiors with respect
- Report faults and problems as quickly as possible
- Be honest with your feedback
Issued August 2011
