Customer Care and Office Support
About us
The Customer Care and Office Support Section of the EFMD is mainly concerned with supporting the needs of all who work within the Division. There is a Systems Officer, a Training Officer and a Finance Team. For more information on staff support please go to the Information for Estates Staff page. The section is headed by Jas Lail, pictured right.
The section is also home to the University Insurance Service.
Customer care
The Customer Care Officer (CCO), Karen Bignold, pictured left, acts as a liaison between the EFMD and the University Community. If you have any comments you would like to make please phone 0116 229 7904 or email kab14@le.ac.uk Karen or alternatively use our feedback form.
We have recently introduced a new Customer Charter which is linked to our published Service Level Statements.
The Division has a formal feedback and complaints procedure but we very much hope that issues can be dealt with at an earlier stage either by Karen or by the Service Manager.
Finance Team
The Finance Team deals with all the internal finance within the Division; queries on the processing of invoices, purchase orders and financial statements should be directed to the team, contact details below.
| Name/Email | Position | Extension |
|---|---|---|
| Jenny Jones | Finance Officer | 2508 |
| Jyoti Shah | Finance Assistant | 5629 |
| Penny Aveyard | Finance Clerk | 1321 |
