Customer Care and Office Support

jaslail.jpgAbout us

The Customer Care and Office Support Section of the EFMD is mainly concerned with supporting the needs of all who work within the Division.  There is a Systems Officer, a Training Officer and a Finance Team.  For more information on staff support please go to the Information for Estates Staff page. The section is headed by Jas Lail, pictured right.

The section is also home to the University Insurance Service.

karen.jpgCustomer care

The Customer Care Officer (CCO), Karen Bignold, pictured left, acts as a liaison between the EFMD and  the University Community.  If you have any comments you would like to make please phone 0116 229 7904 or email Karen or alternatively use our feedback form.


The Division has a formal feedback and complaints procedure but we very much hope that issues can be dealt with at an earlier stage by contacting the service directly.

Finance Team

The  Finance Team deals with all the internal finance within the Division; queries on the processing of invoices, purchase orders and financial statements should be directed to the team, contact details below.

Name/Email Position Extension
Paul Inchley Finance Officer 2508
Jyoti Shah Finance Assistant 5629

Finance Procedures and forms

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