Submit a fault or issue with your room using our online reporting tool.
Please use this form to report any faults or maintenance problems with your accommodation.
Your request will be given a priority - see priority definitions below. The matter will be dealt with in-house wherever possible. An outside contractor will be summoned if required. You will be kept informed of progress.
Urgent or Emergency issues should be raised with the Site reception or in the event the Site reception is closed a member of the Student Wellbeing Team immediately, requests for maintenance are only checked Monday to Friday during office hours.
Opal Court/The Grange Residents, please speak to the Site receptions or a member of the Student Wellbeing Team.
Please do not complete a paper copy in addition to this request
Priority A – Emergency Repairs: These repairs are those which if unattended
would cause a danger to health, a risk to the safety of the residences
or serious damage to the building. We aim to deal with these
within 24 hours of becoming aware of the problem.
Priority B – Urgent Repairs: Repairs which affect the comfort or convenience
of the resident/s. We aim to deal with these within five working
days of becoming aware of the problem.
Priority C – Non Urgent day-to-day repairs: These are reactive repairs
which do not fall into either of the above categories and which can wait a
short while before they are dealt with. We aim to deal with these within
twenty eight working days of becoming aware of the problem.
Priority D – Planned maintenance programme: These would be desirable
improvements which would be considered in the programme of major
work planned by the university