Maintenance and Security

Maintenance

You can use our online maintenance form to report any faults or maintenance problems with your accommodation.

Urgent or Emergency issues should be raised with your site reception or Residential Adviser immediately, as requests for maintenance are only checked during office hours.

• Opal Court Residents please speak to your Manager on Site.
• The Grange Residents please speak to your Manager on Site.

Security

For the safety of all residents we ask that you be aware of security at all times. Every year unfortunately a few students become the victims of burglary and petty theft but by following some simple security guidelines you can minimise the risk.

If you are living in a ground floor room or one where people can see through your window, do not leave valuables or equipment like laptop computers on view.

All external doors to flats and houses and windows should be kept locked. Even if you are only going to be out of your room for a few minutes your door should still be locked. Never allow a stranger to gain access to any accommodation area without first checking for identification. There are security patrols around the site throughout the evening.

If you need to contact Security Officers then you should telephone (0116) 252 2888.

In an emergency contact 999.

Opal Court has its own security arrangements which are not part of the University’s system. Further details will be given to you when you sign your agreement.

You can contact the Police, Fire and Ambulance service by telephoning 999.