Student Support and Development Service receives matrix Standard
The matrix Standard isn’t what you might think*, it’s actually the national quality mark for all organisations delivering information, advice and guidance services. And it has been awarded to our Student Support and Development Service (SSDS).
Only about 2,000 organisations within the UK have received the matrix Standard and of those fewer than a hundred are in Higher Education, so this is quite an achievement and a validation of the quality of service which Leicester provides to its students.
Receiving this accreditation isn’t easy. There is a three-day assessment period which includes interviews with staff, students, partners and employers as well as observation and scrutiny of processes and procedures.
SSDS is the umbrella service covering:
- AccessAbility Centre (support for students with specific learning difficulties, disabilities or long term conditions)
- Health and Wellbeing (advice and guidance on healthy living, and access to counselling and mental wellbeing support)
- Student Development (academic and research skills development, and career planning)
- Student Welfare Service (support with practical matters including finance and accommodation, plus specific support for international students)
The matrix inspectors examined how the SSDS fared in such areas as support and access; advice and guidance; staff training and development; and evaluation and feedback.
* A scale for judging how good or bad a Keanu Reeves movie is.