Checking progress and timescales

You can check on the progress of your requests :

Step one: Log on to the Catalogue by entering your Library no. and PIN at the top of the screen.

Step two: Click Login to progress.

Step three: Select My Account, then Display My Account.

Step four: Click on the option Requests/Library Messages. A list of all your requests with replies will be displayed.  These will stay visible on your record for at least six months.

How long does it take?

Items immediately available for loan from the British Library are usually supplied within 7 days. Electronic or print copies of articles and book chapters may come more quickly than this.  However, you should always allow some time between your request being placed and the materials becoming available to you.

Items not immediately available or more specialist works may take much longer to be supplied. We will contact you via email if we require more information or if there are likely to be lengthy delays.

Some items may not be available for loan, we will notify you if this is the case. 

In the event that the British Library is unable to supply them we will attempt to source the item(s) from another library. As a result it will take us longer to obtain the item.  Loans obtained from other libraries are subject to different loan periods and restrictions.   

Please contact us if you have any questions and see the BL news notice for up-to-date information.

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Contact Document Supply

Monday to Friday, 9.00am to 5.00pm.

University of Leicester Library
PO Box 248
University Road

Telephone: (+44) 0116 252 2039
Fax: (+44) 0116 252 2066

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