Frequently Asked Questions

I do not have a University IT account username and password?

Please register for a University IT account from IT Services.

If you are a distance learner and registering as a Non-Campus Based student you will need your Student ID number, this is a 9 digit number and is included in the information pack sent to you by your Department. If you do not know your number please contact your Department or the Distance Learning Service.

I have forgotten my University IT account username and password?

If you have forgotten your University IT account username or password or both contact the IT Services Help Desk.

My existing University IT account username and password does not work?

Contact IT Services Help Desk

My University IT account username and password is working, but I am having problems logging into a particular database or eJournal from home?

Make sure you start from one of the Library's web pages or services, links from the A-Z list on the Digital Library, My Subject, or Leicester eLink.

Access from work or from an Internet Café may be constrained by a firewall which conflicts with EZproxy. Check with your Internet Service Provider to find out if you are protected by a firewall.

Make sure your browser is set to accept cookies.

I cannot access Westlaw off campus

You may need to change your home computer's security settings. Please see the  information on the Westlaw database page.

I am still having problems

If we subscribe and you still cannot access the resource please contact the Enquiry Service.

There may be a number of technical reasons why you are having problems. You may need to clear your cache and saved passwords, enable cookies, or disable your pop-up blocker. There may be issues with your Internet Service Provider, firewall, modem, router etc. While we will try to advise you unfortunately we cannot always help you solve problems relating to home or work computing installations.

I would like help to search databases more effectively.

Contact the Information Librarian responsible for your subject area. You can find their contact details by choosing your subject from the list.

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