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During the academic year 2010/11 we received 113 comments at the David Wilson Library. We responded to individuals directly and/or via our Comment Board in the Help Zone.

In addition the Information Librarians responded to issues raised at the Student-Staff Committees they attended during the year.

This document highlights actions taken as a result of that feedback.

Action Taken

Access to eResources, make this easier

• The Library webpages were redesigned for August 2011 and a new search engine introduced at the same time.

Library Collections, provide more eBooks

• 60,000 eBooks were added to the catalogue.

Library Loan allowances

• The feasibility of increasing the number of postal loans for distance learners is being considered.
• The undergraduate borrowing allowance was increased from 15 to 20 items.

Opening Hours

• 24/5 opening was introduced for term time and 24/7 for the examinations.

Furniture and equipment

• The size of white boards was included with the group study room booking information, to allow students to select the rooms with the larger boards.

Temperature

• A continuous dialogue was maintained with Estates and Facilities Management to optimise the air handling and temperatures.

Noise and the Study Environmemt

• Extra Quiet Patrollers were on duty for the examination periods.

Express Zone

• Additional reference copies of high use text books that are only to be consulted in the Express Zone were purchased for the open shelves, so users could choose where they preferred to read them.

Library Building

• Estates and Facilities Management rectified the problems with the public lifts.

PC Zones

• The University Room Booking Service was asked not to book It Training Rooms 1 and 2 during the exams (unless required for examinations).
•  IT Services provided two additional printers. 
•  Six quick access PCs were provided in the Express Zone

Comments where action is dependent on other factors

Library Membership

• The University ID card rationalisation project will introduce one card for ID, access and the Library. This will mean that staff and students will no longer have to register and obtain cards from different locations.

Scanners

• Provide scanning facilities – IT Services will be investigating the feasibility of using the public photocopiers as printers and scanners.

PC Zones

• IT Services will pilot the automatic logging off and re-booting for PCs that are left unused for 10 minutes.

Payment of library fines and charges online

• This is dependent on a development project being agreed with IT Services and the University.

Your comments - Our Action 2009/10