Customer Charter
The Library will:
- Treat you with courtesy, professionalism and efficiency
- Provide an environment which is conducive to study and research
- Provide information, resources and support for research, learning and teaching
- Monitor performance against the service standards
- Welcome your suggestions and comments
- Deal promptly and appropriately with complaints
To help us achieve this we ask you to:
- Be courteous to other users and staff and respect the study environment
- Observe the Library’s regulations
- Help improve our services by giving us your feedback
Issued February 2010
