The Library will:

• Treat you with courtesy, professionalism and efficiency
• Provide an environment which is conducive to study and research
• Provide information, resources and support for research, learning and teaching
• Monitor performance against the service standards 
• Welcome your suggestions and comments
• Deal promptly and appropriately with complaints

To help us achieve this we ask you to:

• Be courteous to other users and staff and respect the study environment 
• Observe the Library’s regulations
• Help improve our services by giving us your feedback

Issued February 2010