Lecturer in Innovation, Operations and Knowledge Management

Contact Details

• Tel: +44 (0) 116 223 1233
• Email: w.green@le.ac.uk
• Office: Room 606, Level 6, Ken Edwards Building
• Office Hours: Please see office door

Biography

Prior to his PhD, Will gained a Bachelors degree in Ergonomics from Loughborough University, worked as a usability and user experience consultant at IBM, and worked as a Research Associate at Loughborough University. His PhD at Loughborough University was awarded in Human Factors and Ergonomics; he studied design practice in the development of ubiquitous computing technology within twelve organisations. Subsequently, at Philips Research in the Netherlands, he carried out a Marie Curie post-doctoral research fellowship, studying social intelligence as an approach to development and as an attribute of home healthcare technology. Just before joining the School of Management, he worked as a senior design researcher within Vodafone Global Marketing, in the user experience strategic design team.

Current funded research projects:
Supporting global design team practice that is appropriate and accountable to local culture (Marie Curie funded - €45,000, June 2010-May 2013) and, in partnership with a creative design company, the impact of adopting a user-centered strategic design methodology for the development of an in situ market and branding research system (KTP - £130,000, March 2011 – February 2013).

Research Interests

Human factors (ergonomics) is a broad and holistic discipline that focuses on the needs of the human in the interaction between people, technology and the environment (organisation) in order to design for human well-being. The multi-disciplinary and holistic approach within human factors can lead to an improvement in the design of products, services, workplaces, technology systems, and operations. Most fundamentally, in the design process consideration for psychological, physiological and sociological needs of people are central, to benefit the wider system. Within this discipline Will’s interests are:

Socio-technical systems design; organisation and design, design methods and practice and the flow of knowledge; user experience in human-computer interaction and service design.

Will is a member of the Institute of Ergonomics and Human Factors, and the Association of Computing Machinery: SIGCHI. He has also reviewed articles on an ad-hoc basis for Journal of Human-Computer Interaction, Journal of Human Computer Studies, Open Ergonomics Journal and a number of conferences, which includes: CHI, Designing Pleasurable Products and Interfaces, and Interact.

PhD Supervision

I am happy to hear from potential PhD candidates with interests in relation to my research areas.

Teaching

Will teaches Operations Management, Managing Knowledge in Organisations, and Critical Management in Practice on the School of Management's undergraduate programme, and Knowledge Management on the full time Masters and MBA programmes.  He is the Named Internal Examiner for the postgraduate distance learning elective Knowledge Management and Project Management for IT.

Will second marks all distance learning dissertations related to Management of Information Systems and Quality. He has conducted distance learning faculty visits and lectures in Ghana and Nigeria.

Administrative Responsibilities

Since starting at the School he has founded the Organisation and Design research group and, as the School is a signatory to the UN Principles for Responsible Management Education (PRIME), represented the School at the 2nd Global Forum for Responsible Management Education. Will is now driving the PRIME initiative within the school to establish how the principles are reflected within the the School's undergraduate, postgraduate and distance learning programmes.

Recent Publications

Christou, G., Law, E., L.-J., Green, W., & Hornbæk, K. (2011). Reality-based interaction evaluation methods and challenges. International Journal of Human-Computer Studies, 69,1-2, January-February 2011, 1-2.

Hoonhout, H.C.M., Caplan, S., Green, W., Watts-Perotti, J., and Rogers, W. A. (2010). User-Centered Methods For New Product Concept Development. Proceedings of the Human Factors and Ergonomics Society 54th annual meeting, 1802-1807. San Francisco: HFES.

Green, W., and de Ruyter, B. (2010). The design and evaluation of interactive systems with perceived social characteristics. International Journal of Artificial Intelligence & Society, 25,2 203-210.

Christou, G., Law, E., L.-J., Green, W., and Hornbæk, K. (2009). Challenges in Evaluating Usability and User Experience of Reality-Based Interaction. Proceedings of the CHI ’09 Conference on Human Factors in Computing Systems, 4811-4814. Boston: ACM.

Green, W., Dunn, G., and Hoonhout, J. (2008). Developing the Scale Adoption Framework for Evaluation (SAFE). Proceedings of Meaningful Measures: Valid Useful User Experience Measurement (VUUM 2008), 49-55. Reykjavik, Iceland. ISBN: 978-2-917490-02-0.

PhD
Green, W. (2008). Capturing user requirements for smart home technology, to support industry practice. PhD thesis. Department of Human Sciences: Loughborough University, UK.

Full List of Publications

Christou, G., Law, E., L.-J., Green, W., & Hornbæk, K. (2011). Reality-based interaction evaluation methods and challenges. International Journal of Human-Computer Studies, 69,1-2, January-February 2011, 1-2.

Hoonhout, H.C.M., Caplan, S., Green, W., Watts-Perotti, J., and Rogers, W. A. (2010). User-Centered Methods For New Product Concept Development. Proceedings of the Human Factors and Ergonomics Society 54th annual meeting, 1802-1807. San Francisco: HFES.

Green, W., and de Ruyter, B. (2010). The design and evaluation of interactive systems with perceived social characteristics. International Journal of Artificial Intelligence & Society, 25,2 203-210.

Christou, G., Law, E., L.-J., Green, W., and Hornbæk, K. (2009). Challenges in Evaluating Usability and User Experience of Reality-Based Interaction. Proceedings of the CHI ’09 Conference on Human Factors in Computing Systems, 4811-4814. Boston: ACM.

Green, W., & de Ruyter, B. (2008). The design and evaluation of interactive systems with perceived social characteristics: five challenges. The 7th International Workshop on Social Intelligence Design (SID): Designing socially aware interactions, 3-5 December, School of Architecture, Universidad de Puerto Rico, San Juan, PR.

Green, W., Dunn, G., & Hoonhout, J. (2008). Developing the Scale Adoption Framework for Evaluation (SAFE). Proceedings of Meaningful Measures: Valid Useful User Experience Measurement (VUUM 2008), 49-55. Reykjavik, Iceland. ISBN: 978-2-917490-02-0.

Green, W. (2008). The appropriateness of secrets and lies for socially intelligent tele-healthcare, In: Joinson, A., Hancock, J., and Briggs, P. Secrets and Lies in Computer-Mediated Interaction: Theory, Methods and Design (workshop position paper), Proceedings of the CHI ’08 Conference on Human Factors in Computing Systems, 3-5 April, Florence, Italy.

Green, W., Gyi, D. E., Kalawsky, R. S., & Atkins, D. (2006). A contextual enquiry: studying user requirements for future home technology, Proceedings of the 16th World Congress on Ergonomics, IEA, Maastricht, the Netherlands, July.

Green, W., Gyi, D. E., Kalawsky, R. S., & Atkins, D. (2005). Smart user interfaces - user centred design of interfaces for an integrated home environment, Presentation at: Perspectives in Pervasive Computing, IEE, London, England, October.

Gyi, D. E., Kalawsky, R. S., Green, W., & Atkins, D. (2005). What do people really want from their 'smart' homes? Proceedings of the 11th International Conference on Human-Computer Interaction, HCI2005, Las Vegas, USA, July.

Green, W., Gyi, D. E., Kalawsky, R. S. & Atkins, D. (2004). Capturing user requirements for an integrated home environment. Proceedings of the 3rd Nordic Conference on Human-computer interaction: NordiCHI 2004, Tampere, Finland, October.

Top