Centre for Consumers and Essential Services

The Centre for Consumer and Essential Services (CCES) combines legal and social policy expertise to explore the effects for consumers of regulation and provision of essential services. This combination enables it to provide an authoritative legal perspective together with deep experience and knowledge of consumer and social policy in essential services. Its current focus is on the energy, communications, postal, transport, health, social care, financial services and water sectors.

Because of the importance of these services, the Centre is particularly concerned to highlight and improve the problems faced by people in a wide variety of vulnerable situations.

CCES carries out research and consultancy and has done projects in the past for Which?, Consumer Focus, E.ON and UNISON.

Key interests

  • Regulation, self-regulation and private law.
  • Consumer representation systems.
  • Complaints-handling.
  • Ombudsmen and dispute resolution.
  • Social justice and sustainable development.
  • Consumer disadvantage.
  • Equality and human rights issues.
  • The EU framework for regulation.

Please contact the Centre: Director: Professor Cosmo Graham, Research Associate: Linda Lennard.

The Centre is unable to help with complaints against specific companies. Please see organisations which may be able to handle consumer complaints.


Centre for Consumer and Essential Services, School of Law, University of Leicester, University Road, Leicester, LE1 7RH, UK

tel:+44 (0)116 252 2355,  fax:+44 (0)116 252 5023,
email: cces@le.ac.uk

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