Blackboard Support Form

Personal Details

Please provide information about yourself

Please identify which programme you are studying (Required)

Please select one from the list below

BA Criminology (BASCSSC4)
BA Security and Risk Management (BAPSSRM1)
Foundation Degree in Security and Risk Management (FDSRMGT1)
Foundation Degree in Security and Risk Management (FDSCSSC)
MSc campus based courses (Criminology) (SC0006)
MSc/PgD/PgC Criminology & Criminal Justice, Community Safety and Police Leadership & Management (SC0002)
MSc/PgD/PgC Security and Risk Management (PO7063)

Your e-mail address (Required)

Please provide an email address for correspondance, this might be your University email address if you have one.

Please enter your full name (Required)

Your surname should be in capital letters.

Please provide your cfs username

The cfs username is what you use to log into Blackboard e.g. abc12. If you do not know your cfs username please leave blank but do note that this may cause delays in dealing with your issue.

Information about the technical issue that you are experiencing

What is the technical problem that you wish to report? (Required)

Please use the selection box below to outline the issue that you wish to report. Do make sure that you have read the FAQ’s on Blackboard before requesting assistance.

I cannot access Blackboard
I cannot view my course site on Blackboard
A hyperlink is not working (provide details below of the link)
I wish to report a faulty audio/video file (provide details of where the file is located)
I have encountered a technical problem using the online submission system (provide details below)
I cannot find an item on the Blackboard site
My CFS registration needs to be renewed
Other (please provide information below)

Please provide further information below

Please provide further details so that your query can be addressed.

The more information you provide the easier the technician will be able to address your difficulty. If your query relates to a module please state the name and number of the module.

a. The time and date that this problem occurred (Required)

b. The location within the course site that the problem occurred (Required)

If the problem you encountered is within a module please state the module number.

c. The navigation path to the problem e.g. the sequence of the buttons which were clicked on (Required)

d. Please provide a more detailed description of the problem that you are having (Required)

e. If possible please provide a screenshot of the problem that you are having

Find the problem page, press PrtScn on your keyboard. Open a programme such as Word. Right click and copy screenshot into the document. Save document and then attach to this form by clicking browse.

Information about your computer

Information about your computer (Required)

Please select, from the drop down list the operating system that you are using and the web browser that you use to access the Internet

If 'other' then please state below

Please identify what type of internet connection you have (Required)

Dial up connection
Broadband

Please identify where you are using the computer (Required)

Home
Work
Public place (please state below)

If 'public place' then please state where

If you are using a computer at your home please provide the following information

Please identify your Internet Service Provider (e.g. BT, Virgin Media, etc.)

Personal tools

Sections

Department of Criminology

Personal Details

Information about the technical issue that you are experiencing

Please provide further details so that your query can be addressed.

Information about your computer